An Agency Administrator has access to the programmatic administrative functions. An Agency Administrator cannot hold any other administrative privileges other then that of a training administrator. Agency Administrator functions include;

• Managing the sponsor list
• Managing department information
• Managing user data in a human resources fashion
• Managing user and administrator privileges
• Resetting passwords and user names
• Skill Customization
• Smart Card Management
• System messages
• Agency reports
• Limited Group management
• Setting the Advance Response Concepts customer support team access.